Patient Grievances

The Felix team ghostwrites grievance letters for the Patient/Family Relations (PFR) departments of top U.S. hospitals. In 2021, we developed a streamlined, HIPPA-compliant workflow that helps PFR teams respond more quickly to grievances and improve their quality metrics. The reps we work with appreciate having help with their letters so they can focus on talking to patients, preparing for family meetings, and collecting input for their cases. When you partner with Felix, you can count on us to:

• Understand your complex case files

• Decipher feedback from legal, clinical and administrative leadership

• Write compassionate, compliant apology letters to your patients and their families

• Use health literacy best practices

• Keep your patients’ PHI safe

• Adhere to your complaint resolution process